Returns and shipments

Since these are pieces with a unique design, made entirely by hand and at the request of the customer, it is noted that shipping times can vary from 15 to 20 days.
The delivery of products purchased through the site is free.

PROBLEMS OF DELIVERY

Any non-deliveries must be reported to our numbers: 011503157/3920848118

RETURN POLICY

a) General provisions
You may return any online purchase without customized engraving, embossing or personalization, for a refund for a refund or exchange
All returns must include the original sales receipt and be returned in original packaging. Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any product with signs of wear, damage, or alteration (including but not limited to re-sizing) or whose security tag, if any, has been removed cannot be accepted. You may be held liable in the case of depreciation of the value of the product as a result of handling that is not consistent with preservation of the nature, characteristics and, where applicable, the correct operation of the products.

If you return the products using your own means and at your own expense, it is recommended you keep proof of return by registered post or by any other method which provides a record of the shipping date. You must insure the parcel against loss and theft for the value of the contents. We shall not be held liable for the loss or theft of products returned by you using your own means. Please find below more details on returns procedures. Your refund will be credited back to the same card used to make the original purchase on the Website. If you have exchanged the purchased product for another product of higher price, you will be charged the difference. We will not exchange merchandise for items of lesser value.

b) Returns to our Boutique
Turchese also offers you the possibility to return your online purchase to the Turchese boutique in C/so Alcide de Gasperi 15, Turin, Italy for an exchange.

REPAIRS

For repair inquiries, please contact us calling on (+39)3920848118 / (+39) 011503157 or emailing info@turchesegioielli.it

AUTHENTICITY GUARANTEE

Turchese guarantees the authenticity of all products purchased through the Website.

GOVERNING LAW – CHOICE OF FORUM – ONLINE DISPUTE RESOLUTION

These Terms and Conditions shall be governed by the laws of Italy without regard to its conflicts of law provisions. You agree that any cause of action that may arise under these Terms and Conditions will be brought in the appropriate court in Italy and you agree to submit to the personal and exclusive jurisdiction of the appropriate courts located in Italy.